Customers must provide the following:
- Copy of the lease or purchase contract from an authorized US BMW center.
- Copy of the customer's driver's license, a doctor's note or permit (vehicle must be registered and operated by the impaired driving customer).
- Copy of the invoice detailing the modifications performed. Note: In instances where an air bag or air bags are deactivated, the NHTSA approval letter must also be provided.
To submit a claim, documents can be emailed to BMWMobility@bmwusa.com or faxed to 201-930-8484. The claim will be processed within four weeks, and a check will be issued directly to the customer.
