CONTACT US
Looking for a quick answer? Check out our FAQ page.
If you don’t find what you’re looking for, please contact us using one of the methods below.
Hours of operation.
Monday - Thursday 9:00 AM - 9:00 PM ET
Friday: 9:00 AM - 6:00 PM ET
Our address.
BMW of North America, LLC
200 BMW Drive
Woodcliff Lake, NJ 07677-7731
BMW Customer Relations.
For general inquiries and information regarding BMW's vehicles, services, and products.
1-800-831-1117
BMW Financial Services.
For inquiries regarding products and services for New Vehicles, Certified Pre-Owned Vehicles, Personal Banking, or Credit Cards.
1-800-578-5000
BMW Assist / ConnectedDrive.
For inquiries regarding ConnectedDrive account services and requests for Remote Door Unlock and Stolen Vehicle Recovery.
1-888-333-6118
Corporate.
Fraud warnings.
Learn how to identify fraudulent emails and communications purporting to be BMW, or a division of BMW.
Owners.
BMW key replacement.
If you need assistance with a replacement key, please contact your BMW Center directly.
California resident? Please call our 24-hour help line:
1-888-575-5397
Safety recalls.
Safety and emission recall information is available 24 hours a day, by phone or online.
1-800-831-1117
Roadside assistance.
Trained BMW Roadside Agents are available 24 hours a day, 365 days a year.
1-800-332-4BMW (800-332-4269)
Connect with Roadside Assistance for follow up questions about a recent roadside event
Shop.
Request a test drive.
Discover the thrills of BMW for yourself. Contact your local BMW Center to schedule a test drive.
Visit a dealer.
Error reporting.
Report a navigation map error.
While your BMW's navigation system is powered by a global leader in location data, errors may sometimes occur. To help maintain accuracy, please report any errors or corrections to Map Creator.