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BMW Assist™ MyInfo FAQ
2013 and Earlier
2014 and Later
Select a frequently asked question.
What are the requirements to be able to use MyInfo via Google Maps™ (http://maps.google.com)?
If you are driving a 2008 X6 produced 4/08 or later or any 2009 and later BMW Assist-equipped BMW (except X3) and have a valid BMW Assist subscription, you will be able to send and receive the destination and phone number in your vehicle through MyInfo.
How can I send business listings or street addresses to my BMW?
and search for any business or street address. When it appears, click "Send", choose "Car" and select "BMW", then type in your e-mail address on file with BMW Assist as the account name, a personal note if desired, maybe a phone number, and hit "Send".
Why did the destination not reach my BMW?
Please confirm that your e-mail address is on file with BMW Assist (call 1-888-333-6118 toll free), that it was entered correctly into Google Maps as your BMW Assist account name, and that you have a valid BMW Assist subscription in place and that MyInfo is enabled and selectable under the BMW Assist menu in your BMW.
What should I do if an error message is displayed in Google Maps?
Please confirm that the e-mail address on file with BMW Assist was entered correctly, repeat the search in Google Maps and send the information again.
How many messages can I store in my BMW?
Your BMW holds up to 10 messages. When you send the 11th message, it will overwrite the first message you sent.
Why did my BMW Navigation system not take me exactly to the destination I found on Google Maps?
Be aware that the location of your selected destination may slightly differ between the BMW Navigation system and the location as shown on Google Maps, which might require your attention once the navigation system tells you that you have arrived or are approaching your destination.
Can I send a destination from Google Maps to a BMW which is not mine?
Yes, just enter their corresponding e-mail addresses on file with BMW Assist.
What if I have further questions on my BMW Assist services?
Please call toll free 1-888-333-6118, visit
or your BMW center for additional program details.
What if I don't want my BMW to receive destinations from Google Maps?
The Google Maps MyInfo function can be disabled for your BMW by contacting BMW Assist Customer Care toll free at 1-888-333-6118 and changing or deleting your e-mail address on file. You will still be able to use all other BMW Assist services.
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